I.     Background: 

The Palestinian Information and Communication Technology Incubator (PICTI) is implementing the project "Youth Tech; for Transparency; From Ideas to Impact" as part of the Transparency, Evidence, Efficiency, Effectiveness, and Accountability Programme (TEA³), in collaboration with UNDP/PAPP and supported by FCDO and the Government of Sweden. This initiative fosters innovation in transparency, accountability, and public service delivery, with a particular focus on creating digital solutions to address pressing societal needs.

The devastating consequences of the recent Gaza war have led to a significant increase in disabilities, including a rise in the number of amputees. This alarming trend has emphasized the urgent need for a centralized solution to support the Ministry of Health in addressing these challenges. Recognizing this, the idea of establishing "The National Registry for Persons with Disabilities" emerged as a critical step toward collecting comprehensive data, optimizing its benefits, and enabling evidence based interventions.

By creating a centralized digital registry, the project seeks to enhance the Ministry of Health’s capacity to improve resource allocation, promote equitable access to health and social services, and design targeted initiatives for persons with disabilities, with a particular focus on the pressing needs of amputees.

II.       Objective: 

This Terms of Reference outlines the development of a Mobile Application with Admin Panel, The National Registry for Persons with Disabilities, aimed at improving data collection, analysis, and service provision for persons with disabilities. The App will be officially adopted by the Ministry of Health, ensuring its integration into national health strategies and policies.

The application will:

• Enable the collection of comprehensive personal and familial information about individuals with disabilities.
• Include details such as type and severity of disability, medical history, access to health services, educational background, employment status, living conditions, and other relevant data (Meta Data, Images and attachments).
• Provide analytical tools to process and visualize data, supporting evidence-based decision-making and strategic planning.
• Serve as a critical resource for the Ministry of Health and other stakeholders to design and implement targeted initiatives and inclusive interventions for persons with disabilities.
• Through this application, the Ministry of Health will enhance its capacity to address the needs of persons with disabilities, improve resource allocation, and promote equitable access to health and social services.

III.        Scope and Deliverables:

The scope of this project is to deliver a mobile application with the following specifications as of the Ministry of Health technical needs and infrastructure:

1.    Mobile Application: A cross-platform mobile app to be used by end-users.

• Must support both iOS and Android platforms (if cross-platform approach is selected).
• Application must support offline-online data collection.
• English and Arabic language supporting is a must.

2.    Admin Panel: A web-based admin interface that allows authorized stakeholders to manage content, configurations, and user interactions efficiently.

• Built using React (web).
• Provides modules for user management, content management, data analytics, reporting, etc.
• Supports role-based access control.
• Database must consider large amount of data and attachments.
• Database must consider replication and HA.
• Dynamic dashboard for managing users, content, and system configuration.
• Reporting and analytics features.
• Secure and scalable API endpoints (Java or .NET) is preferred.
• Documentation of endpoints using Swagger/OpenAPI or similar tool.

3.    Application Design UI/UX:

• Should have a clean, user-friendly, and dynamic UI/UX.
• UI must be fit and responsive for mobiles, tablets and desktop standards.

4.    Integration:  

• Application must consider External API integrations.
• Provide clear documentation for any external integration points.

5.    Data Migration:

• Application must be able to migrate structured data from other systems and/or files.

6.    Scalability

• Design to handle horizontal scaling of servers and services.
• Codebase should follow best practices to support scalability.

7.    Flexibility

• Modular structure that allows plugging in, modifying or adding components.

8.    Performance:

• APIs must respond within acceptable timeframes (typically < 300ms for standard requests).
• Frontend must load quickly (< 3 seconds on standard network conditions).

9.    Security

• Enforce secure coding practices (OWASP Top 10).
• Implement data encryption at rest and in transit (TLS/SSL).
• Role-based access control for sensitive data.

10. Version Control and CI/CD:

• Use Git (GitHub, GitLab, or Bitbucket) for source control.
• Implement Continuous Integration/Continuous Delivery pipelines for streamlined deployments.
• Installation Manual, User Manual is required.

11. Source Code:

• Vendor must handover source code to the Ministry of Health.
• Vendor must provide a professional documentation in code.
• Vendor must clarify the used method of documentation before start coding, to be the handover criteria at the end of the implementation.
• Vendor must provide One Day training on how the code built (main functions and procedures only). 

12. Testing and QA Reports:

• Vendor must provide a clear Test cases with results, and QA for the application.
• Performance, security, and stress test reports (if applicable).

13. Deployment:

• Vendor must install the requested application and Admin panel on stage and production whenever the MoH provide it.

14. Accessibility & Inclusive Design:

Because the mobile application serves persons with disabilities, the design must adhere to accessibility best practices. This includes, but is not limited to:

▪ UI/UX Considerations: 

• Adjustable Font Sizes: Provide the ability to increase or decrease text size for improved readability.
• High-Contrast Colors: Ensure sufficient contrast between text and background elements.
• Clear Visual Hierarchy: Use spacing, headings, and layout designs that prioritize clarity and readability.

Assistive Technologies:

• Ensure compatibility with screen readers and other assistive devices where possible (e.g., VoiceOver for iOS, TalkBack for Android).
• Provide alt-text for images or other non-text elements when applicable.

IV.       Timeline (2 Months):

The development of the application is expected to follow the timeline outlined below:

-      First Month:

Delivery of both the dashboard and data insertion interface, ensuring they are fully operational.

Regular progress updates provided to ensure alignment with project objectives.

-      Second Month:

Completion of the full mobile application with all outlined features and functionalities.

Testing, debugging, and final adjustments to ensure readiness for deployment.

This structured timeline ensures that the core components needed for data collection and immediate use are prioritized, addressing the urgent needs of the project.

V. Reporting: 

• Regular reporting mechanisms will be established to update the implementing body and the donor on the progress, challenges, and achievements throughout the development process.

VI.        Qualifications of the Service Provider:

• Demonstrated expertise in mobile application development.
• Proficiency in utilizing mobile, web and cloud computing services and infrastructure.
• Demonstrated expertise in scalable application development, ensuring the application can handle varying user loads.
• Experience in designing and managing databases, both relational and nonrelational.
• Familiarity with data processing, transformation, and storage.
• Understanding of data security and privacy regulations.
• Capability to design and implement user authentication and authorization systems.
• Experience in integrating Business Intelligence tools for data analysis and visualization.
• Willing and committed to work on project plan timeline.
• Capability to use issue tracking via a shared project management tool (e.g., Jira, Trello, Azure DevOps).
• Welling to provide smart solution for mobile data collection approaches.

VII.           Scope of Price Proposal and Schedule of Payments:

• The payments will be made based on the deliverables, and the amount will be in USD with all costs excluding VAT, and the contract price will be fixed regardless of changes in the cost components.

VIII.         Application Submission Guidelines:

The selection of the best proposal will be done by using combined scoring method – where the qualifications and methodology will be weighted a maximum of 70% (Technical), and combined with the price of 30% (Financial). And so; the service provider should consider the following when submitting the technical and the financial proposals: 

• Detailed technical proposal aligning with what is being stated in ToR with specific focus addressing the scope of work.
• Composition and CV of the team responsible for the assignment.
• Previous relevant experience in the requested field, including samples of related or same or similar activities and work previously achieved. 
• Proposed methodology and detailed workplan and estimated timeline, for the completion of each step of the solution as well as a break-down of the costs.
• Detailed financial proposal based on expected daily rates, travel expenses, field work expenses and others, with the breakdown of the price per unit and the number of units, amount in USD with all costs excluding VAT.
• Only who have the required qualities, experience, and skills will be considered. 

The technical criteria (70%) will be identified as follows: 

Interested applicants must send the technical and financial proposal (in English) in sealed envelopes; each price offer separately (the technical offer in a separate envelope from the financial offer) within one sealed envelope to PICTI’s office in Ramallah, Al-Irsal. Ougarit Building, 4th Floor, and no later than Sunday, the 12th of January 2024 at 3:00 PM local time in Palestine and include the subject “Developing a Digital Solution: "The National Registry for Persons with Disabilities" on the cover of the provided offers.

• Applications received after this date will not be considered. 
• Only short-listed candidates will be contacted. 
• If you have any further inquiries, please contact Ms. Dana Isleem on the email address: meal@pita.ps IX.  

Further Notes:

The price quotation should be submitted in:

1. English language.
2. The company must provide a copy of its registration certificate and a valid deduction at source certificate.
3. The Price must be in USD EXCLUDING VAT – and PICTI is not responsible for any currency differences.
4. The price offer must be valid for a period of 6 months.
5. The company bears all responsibility in the case that it submits a price offer and is unable to provide a valid source of deduction or any official certificates that require the payment process. 
6. PICTI has the right to withdraw or cancel the solicitation, without incurring any costs and without any justifications.
7. The supplier to whom the quotation is awarded bears all responsibility in the case that they submit a quotation and is unable to issue invoices or bring a valid source of deduction or clearance from the Added Tax Department or any of the reinforcements necessary for the payment.
8. PICTI reserves the right to reject any offer without stating the reasons and to solicit offers from abroad in the case of rejection of the submitted offers and in case of violation and non-compliance with the required specifications.
9. The amount due to the supplier shall be paid by Checks or bank transfer from the bank account of the project, after submitting the necessary.
10. PICTI is not obligated to the lowest prices without giving reasons, and it is also entitled to split or cancel without giving reasons, Therefore, the offers will be evaluated from a technical and financial point. Assuming that the evaluation percentage of the Financial Proposal (30%).
11. Any clause or any of the general conditions relating to PICTI that have been inadvertently omitted and is not mentioned within these Terms of Reference, is subject to PICTI internal standard procedures or the Palestinian Procurement and Supplies Law or any financial procedures related to that. 

Note: Check the "APPLY NOW" Button above for the full ToR file.